Ramp Service Agent
Company: Signature Flight Support Corporation
Location: Chesterfield
Posted on: October 26, 2024
Job Description:
A Line Service Technician (LST) is a customer service role
responsible for a variety of duties that contribute towards safely
providing requested services for general aviation aircraft, crews
and passengers. An LST -routinely operates ground service equipment
and uses knowledge of the company's policies and procedures -to
provide efficient and excellent service to customers and other
guests to the fixed base operation (FBO).Persons employed as an LST
are expected to:
- Work as part of a team delivering safe and efficient aircraft
services while providing a welcoming atmosphere to customers and
other guests.
- Collaborate, cooperate and work closely with all coworkers,
customers, clients, vendors, and aircraft crewmembers to ensure
customer service needs are met. This includes ensuring efficient
and accurate communication through various methods to accomplish
operational tasks.
- Service aircraft as requested by management or customers, such
as fueling, de-icing, lavatory, ground power and potable water
services, parking, marshalling, delivering catering and
towing.
- Operate and drive ground service equipment such as fuel trucks,
de-icing trucks, ground power units, tugs, and stair trucks,
shuttles, etc.
- Offer, promote, sell and deliver general aviation services to
crewmembers, customers and other guests.
- Maintain safe, clean and secure ramps and operations.
- Drive a shuttle vehicle with passengers and/or luggage and
cargo.
- Load and unload luggage and other cargo into/out of aircraft
and from/into the FBO or other location.
- Fuel handling including fuel quality control, fuel receipt,
inventory and maintaining accurate related documentation.
- Provide professional and friendly customer service while
exhibiting a positive and helpful attitude, consideration and
courtesy to everyone at all times.
- Understand, comply with and enforce all operational, safety,
and customer service requirements for all aspects of the job.
- Understand, comply with and enforce all security (physical,
cyber and data) protocols as dictated by Signature and the
airport.
- Create accurate records pertaining to time worked and
activities and services performed.
- Abide by emergency response procedures when/if critical events
occur.
- Recommend improvements to Signature's standards, administrative
procedures, facilities, methods, and practices to the appropriate
Signature management personnel.
- Other duties as requested. -To qualify for this position,
applicants and those in the role must have:
- High school diploma or general education degree (GED)
- Minimum of 18 years of age
- A valid state driver's license. In some locations a commercial
driver's license (CDL) is required as dictated by local regulations
and business needs
- Ability to pass background checks (criminal and motor vehicle),
drug tests, receive and maintain issuance of an airport security
badge, and be insurable by the company's applicable insurance
policies
- Must be legally authorized to work in the country of
employment
- Ability to successfully and timely complete Signature's
training programs
- Ability to pass a color vision test for purposes of inspecting
aviation fuel
- Ability to use a computer and email, including pass
computer-based training modules
- Excellent verbal and written communication skills, and for
safety-sensitive tasks, in English
- Ability to perform simple arithmetic (addition, subtraction,
multiplication, division, percentages, fractions, angles, degrees,
time)
- Ability to work flexible schedules, including night, holiday
and weekend shifts and in various weather conditions
- Preferred: Three (3) to six (6) months experience and/or
training in aviation, customer service or other related field; or
equivalent combination of education and experience and/or
trainingQualified applicants will receive consideration for
employment without regard to age, race, color, religion, sex,
sexual orientation, gender identity, national origin, or other
protected characteristics. -The following are essential to the job,
in addition to those listed above and on the chart in this
description. Certain functions may be performed in varying weather
and environmental conditions such as precipitation, extreme
temperatures, jet engine fumes, dust and noise. The tasks are
performed inside and outside near stationary and moving aircraft
(including spinning propellers and engines).
- Safely and accurately conduct flight line operations in
accordance with established policies and procedures.
- Regular and reliable in-person and timely attendance for all
shifts which may include nights, weekends and/or holidays as
scheduled.
- This is a physical job. There is extensive and constant
standing, walking, lifting, carrying, stretching, pinching,
pushing, pulling, bending, crawling, climbing, twisting, etc.
- Excellent vision and coordination to move and/or direct
aircraft and visually inspect aircraft fuel.
- Clearly communicate in English with others in person, via
telephone, radio communicators, and in writing for purposes of
performing certain job duties and safety.
- Must be able to physically enter/exit and operate motor
vehicles and ground support equipment such as fuel trucks, vans,
tugs, and cars.
- Must be able to safely and efficiently perform various
functions (e.g., fueling, de-icing) from elevated heights.
- Ability to read, understand and follow all company policies,
safety and ethical procedures, and relevant laws, regulations,
orders and the like.
- Must work well as part of a team, get along with others, follow
lawful directions and instructions the first time, follow all
company policies and procedures, and ask questions to clarify
instructions.
- Ability to prioritize and perform multiple tasks
simultaneously.
- Ability to handle stressful situations and high-profile
clientele with poise, effectiveness, confidentiality, and
professionalism and always with a sense of cultural awareness and
sensitivity.
- Independently and proactively (i) prepare for
arriving/departing aircraft, (ii) identify and perform open job
tasks; and (iii) immediately speak up and/or point out observed
safety concerns to all stakeholders.Unless the accommodation would
impose an undue hardship on the operation of our business, we will
endeavor to make a reasonable accommodation to the known
limitations of the Team Member due to pregnancy, childbirth, and
related medical conditions or of a qualified applicant with a
disability. If reasonable accommodation is needed to perform
essential job functions and/or to receive other benefits and
privileges of employment.To qualify for this position, applicants
and those in the role must have:
- High school diploma or general education degree (GED)
- Minimum of 18 years of age
- A valid state driver's license. In some locations a commercial
driver's license (CDL) is required as dictated by local regulations
and business needs
- Ability to pass background checks (criminal and motor vehicle),
drug tests, receive and maintain issuance of an airport security
badge, and be insurable by the company's applicable insurance
policies
- Must be legally authorized to work in the country of
employment
- Ability to successfully and timely complete Signature's
training programs
- Ability to pass a color vision test for purposes of inspecting
aviation fuel
- Ability to use a computer and email, including pass
computer-based training modules
- Excellent verbal and written communication skills, and for
safety-sensitive tasks, in English
- Ability to perform simple arithmetic (addition, subtraction,
multiplication, division, percentages, fractions, angles, degrees,
time)
- Ability to work flexible schedules, including night, holiday
and weekend shifts and in various weather conditions
- Preferred: Three (3) to six (6) months experience and/or
training in aviation, customer service or other related field; or
equivalent combination of education and experience and/or
trainingQualified applicants will receive consideration for
employment without regard to age, race, color, religion, sex,
sexual orientation, gender identity, national origin, or other
protected characteristics. -The following are essential to the job,
in addition to those listed above and on the chart in this
description. Certain functions may be performed in varying weather
and environmental conditions such as precipitation, extreme
temperatures, jet engine fumes, dust and noise. The tasks are
performed inside and outside near stationary and moving aircraft
(including spinning propellers and engines).
- Safely and accurately conduct flight line operations in
accordance with established policies and procedures.
- Regular and reliable in-person and timely attendance for all
shifts which may include nights, weekends and/or holidays as
scheduled.
- This is a physical job. There is extensive and constant
standing, walking, lifting, carrying, stretching, pinching,
pushing, pulling, bending, crawling, climbing, twisting, etc.
- Excellent vision and coordination to move and/or direct
aircraft and visually inspect aircraft fuel.
- Clearly communicate in English with others in person, via
telephone, radio communicators, and in writing for purposes of
performing certain job duties and safety.
- Must be able to physically enter/exit and operate motor
vehicles and ground support equipment such as fuel trucks, vans,
tugs, and cars.
- Must be able to safely and efficiently perform various
functions (e.g., fueling, de-icing) from elevated heights.
- Ability to read, understand and follow all company policies,
safety and ethical procedures, and relevant laws, regulations,
orders and the like.
- Must work well as part of a team, get along with others, follow
lawful directions and instructions the first time, follow all
company policies and procedures, and ask questions to clarify
instructions.
- Ability to prioritize and perform multiple tasks
simultaneously.
- Ability to handle stressful situations and high-profile
clientele with poise, effectiveness, confidentiality, and
professionalism and always with a sense of cultural awareness and
sensitivity.
- Independently and proactively (i) prepare for
arriving/departing aircraft, (ii) identify and perform open job
tasks; and (iii) immediately speak up and/or point out observed
safety concerns to all stakeholders.Unless the accommodation would
impose an undue hardship on the operation of our business, we will
endeavor to make a reasonable accommodation to the known
limitations of the Team Member due to pregnancy, childbirth, and
related medical conditions or of a qualified applicant with a
disability. If reasonable accommodation is needed to perform
essential job functions and/or to receive other benefits and
privileges of employment.
Keywords: Signature Flight Support Corporation, Columbia , Ramp Service Agent, Sales , Chesterfield, Missouri
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